Dynamics CRM 2011
Microsoft Dynamics CRM 2011 has been described as the most significant release in the history of the Dynamics CRM product. It includes over 500 enhancements and a wealth of new features. The key however, is how these new features and enhancements help organisations become more productive through improved Familiarity, Intelligence and Connectivity.
Familiarity
Office Fluent User Interface. Improve productivity with the Office Fluent UI, preview panes and contextual Office ribbons.
Next Generation Outlook Client. Manage all your emails, meetings, contacts, and customer information in one place with the native Microsoft Outlook client.
Role Tailored Forms. With role based forms and views, Microsoft Dynamics CRM provides an customizable interface that can be tailored to support the job functions of many different roles.
Enhanced Navigation. Use personal views, record pinning, and most recently used lists to tailor the navigation to your users’ needs and make sure they have the information they need.
Data Export / Import. Spend less time importing/exporting data and more time on maximising the value of the data.
Flexible Activities. Better server your customers with flexible activities and appointments.
Products & Pricing Improvements. Better configure, track and leverage product and pricing details.
Productivity Enhancements. Microsoft Dynamics CRM provides numerous enhancements to help users enhance their productivity.
Intelligence
Real Time Dashboards. Track key performance indicators (KPIs) and make more informed decisions with real-time dashboards.
Guided Dialogues. Automate tasks, ensure consistent follow-up, and enable greater synergy across the organisation with guided processes.
Inline Visualisation. Inline visualisation is a powerful set of new capabilities in Microsoft Dynamics CRM 2011 that allows users to turn raw data into insight.
Conditional Formatting. Organisations today are drowning in data. Helping people make sense out of that data and turn it into information is critical.
Goal Management. Instantly set up and automatically track key business goals such as lead conversion, sales quotas, first call resolution rates and many more with the goal management feature in Microsoft Dynamics CRM 2011.
Enhanced Queues. Foster greater collaboration and improve work state management with comprehensive queues.
Better Auditing. Better meet SLAs and achieve operational efficiencies flow with system-wide auditing.
Field Level Security. Microsoft Dynamics CRM 2011 allows users to set access permissions at the record or “Field Level” for custom fields.
Connectivity
Connections. Better identify and leverage business connections with the Connections feature.
Contextual Document Management. Instantly create and more effectively leverage documents with contextual document management capabilities based on SharePoint.
Social Media Capabilities. Uncover new leads, identify influencers, and better understand social trends with social media capabilities.
Team Management. In today’s interconnected world, success is highly dependent on team work and that is exactly what the team management capability in Microsoft Dynamics CRM 2011 helps enable.
Declaritive Design. Streamline customisation and improve industry fit with declarative tools that operate at a high level of abstraction for greater simplicity.
Dynamics Marketplace. Quickly discover value-add applications and professional services via a centralized Online repository and enhance the value of your Microsoft Dynamics CRM implementation.
Solutions Management. Finding value-add solutions is only half the battle. The other half is using and managing those solutions and that is exactly what the Solutions feature provides.
Developer Tools. In addition to a wealth of business user focused features noted in this deck, Microsoft Dynamics CRM 2011 also provides a wide array of technical capabilities and specifically a multitude of robust developer tools.
