Dynamics CRM for Service
Dynamics CRM equips you to improve your customer's experience. You can respond promptly to customer service issues and empower your service organisation to anticipate, address and deliver consistent and efficient customer care. Dynamics CRM provides functionality for case and interaction management, product and contract management, knowledge-base management, service scheduling, workflow across teams and groups service and reporting and analytics.
You can make implementing your Microsoft Dynamics solution easier. We use proven methodology, implementation processes and tools. You can achieve a successful implementation that is on-time, on-budget and on-spec.
Click here to find out how Dynamics CRM could help improve your customer service levels.
Manage accounts with insight and collaboration
Boost productivity with a familiar user interface
Create business connections across activities
Teams with users from multiple business units
Audit changes to data with automatic notification
Enable role-based access and permissions to accounts and data
Insightful, actionable intelligence
Track and measure performance
Use inline visualisations for key performance indicators (KPI)
Stay current with dashboards of real-time analytics
Import and export Excel spreadsheets in real time
Use built-in reports or customise with Report Wizard
Respond to cases quickly and precisely
Access to complete case and customer data
Use guided business processes and scripted dialogues
Manage cases across individual and team queues
Personalise data views, dashboards and navigation
Flexibly manage cases across channels
Simplify contract management
Develop and revise customised customer contracts
Workflow to trigger activities to help agents
Gain actionable insight to help agents sell more
Real-time access to views of service eligibility
Get the right information at the right time
First contact resolution with the built-in knowledge repository
Speed case handling through easy to find information
Avoid duplication through cross-channel knowledge
Familiar and graphical tools to track and monitor
Integrate Mobile Express for Dynamics CRM
Deliver notifications and alerts through mobile devices
Manage and update service schedules and appointments
Access and send data via any web-enabled device
Drag and drop configuration and forms design for mobile devices
Streamline scheduling with all resources
Schedule services and resources to serve customers effectively
Save time with familiar and easy scheduling tools
Centralised view of service calendars and resources
Familiar tools to set up and manage reccurring appointments
A connected organisation - collaborative & integrated
Allocate items to queues based on inquiry type
Automatically assign activities to agents or teams
Establish rules-based approvals and escalation
Personalise workflow with point-and-click tools
