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Engaging The Social Customer
With the current explosion in social Networking every business is looking at these new channels (to a greater or lesser extent) to see how best they might be tapped into to help drive new business opportunities.A social networking strategy has gone straig...

UK Retail CRM Forum
On the back of some feedback from our clients we have decided to form a special interest group called The UK Retail CRM Forum. The group is designed to bring together senior retail industry leaders who have a keen interest in CRM developments - providing...

£8bn Growth Forecast for Online
According to a recent report published by Paypal, online retail is set to continue growing at an astounding pace with an increase of £8bn forecast by the end of 2012 as compared to £3.3bn for store retail over the same period.With over 10 million people...

CNP Fraud - Encouraging Signs
According to a recent report from Financial Fraud Action UK (previously APACS) - 2009 saw the fist decline in losses from fraudulent transactions using credit and debit cards in that last 10 years. Good news on the face of it but with losses to retailers...

Top 10 Online Trends
Recent research conducted by Verdict Consulting identified 10 key online trends for 2010 and some of the most critical actions that retailers must take to grow their businesses post-recession.The report identifies the following:Growth will be more difficu...

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