Products and Services
Redspire’s experienced and insightful team can create and deliver a solution designed to meet your specific needs, whether it’s a technical or non-technical requirement.
We have worked diligently, hand in hand with some of the largest and most prestigious retailers in the UK, to identify and implement best practice - delivering solutions that are proven to work time and again in a constantly changing market place.
Our service, for technical or business consultancy, is flexible across a range of technologies. We have deployed solutions across a number of different CRM technologies although we do have a specialist capability built around the Microsoft Dynamics CRM platform which we believe is best of breed. Indeed, Redspire has been certified by Microsoft as a provider of Dynamics CRM solutions.
That said, as is often the case, the technology is not the most important factor - it is the organisations business processes that make the difference. We focus on three specific families;
- Retention – processes designed to help retain clients and build allegiance through superior customer choice and service and tailored loyalty programmes.
- Acquisition – processes designed to help companies attract new customers including enquiry management, order management, e-commerce and multi-channel integration.
- Lifetime Value - processes designed to maximise the 'share of wallet' and customer spend including database management, up-sell and cross sell promotions management and so on. Also processes to help reduce or eliminate specific types of risk including PCI compliance, fraud prevention and data security.
The results are impressive. We've helped one well-known retailer recoup more than £50 million in sales, lost because it couldn’t capture and process web to telephone enquiries effectively. Our customers routinely enjoy a return on investment inside 12 months and, in some really exciting cases, within weeks.
Redspire brings dynamic leadership, a level of qualified independent advice and a track record of delivery that ensures you get the very best solution for your needs.